Last updated: December 2024
At Punnagai Toy Store, we want your in-store experience to be as smooth and convenient as possible. We accept a wide range of payment methods to suit every customer's preference.
We accept Indian Rupee (₹) cash payments for all purchases. Please note that we may not always be able to provide change for very large denominations, so we appreciate exact or near-exact amounts where possible, especially for smaller purchases. Our staff will always let you know if change is unavailable for a particular denomination.
We fully support UPI payments, which is the preferred digital payment method for many of our customers. You can pay using any UPI-enabled app, including:
UPI payments are instant and you will receive a confirmation notification on your app immediately. Please show the payment confirmation to our staff to complete your transaction.
We accept debit and credit cards from all major networks, including Visa, Mastercard, and RuPay. Card payments are processed securely through our in-store point-of-sale terminal. Please note that card payment functionality is subject to network connectivity — in the rare event of a connectivity issue, we may ask you to pay via an alternative method.
All product prices at Punnagai Toy Store are displayed in Indian Rupees (₹). The price shown on our website catalogue and on our in-store price tags is the final retail price inclusive of all applicable Goods and Services Tax (GST). There are no additional taxes or charges added at checkout.
We strive to keep our prices accurate and up to date on our website; however, our in-store price is the definitive and binding price for any transaction. In the event of a discrepancy between the website price and the in-store price, the in-store price prevails. If you have questions about a specific product's price, please contact us via WhatsApp before visiting.
Prices are set to be fair and competitive for the quality of products and the personalised service we offer. We are a small, independent family store, and we appreciate your support in choosing us over large online marketplaces. Every purchase you make helps us continue to bring great toys to the families of Mylapore and Chennai.
Our WhatsApp Pre-Booking Service is completely free and requires no advance payment. When you pre-book a product via WhatsApp, you are reserving the item — not purchasing it. No deposit, booking fee, or advance payment of any kind is required or requested.
Payment is made in full only when you visit our Mylapore store to collect your pre-booked item. At that point, you can pay using any of our accepted payment methods: cash, UPI, or card.
Because no money changes hands at the time of pre-booking, there is no financial risk to you. If you decide not to collect or purchase the reserved item, simply let us know via WhatsApp — no cancellation charge will be applied. We ask only that you inform us as early as possible so we can make the item available to other customers.
We will never ask for a bank transfer, online payment, or any form of advance payment for a pre-booking. If anyone claiming to be from Punnagai Toy Store requests advance payment for a reservation, please do not comply and contact us immediately to verify.
A receipt is provided for every purchase made at Punnagai Toy Store. This is our commitment to transparency and is essential for your records, particularly if you need to make a return or exchange.
We strongly recommend keeping your receipt in a safe place. Receipts are required for all returns, exchanges, and warranty claims. We cannot process a return without a valid proof of purchase from Punnagai Toy Store.
If you have lost your receipt, please contact us via WhatsApp with your name, the date of purchase, and the product purchased. While we cannot guarantee that we can trace the transaction, we will do our best to help where records allow.
All prices displayed on the Punnagai Toy Store website and in-store include applicable Goods and Services Tax (GST) as per current Indian taxation laws. GST on toys in India falls under various slabs depending on the product category, and we ensure that our pricing is always GST-compliant.
The GST component of your purchase is included in the total price you pay — you will not be charged any additional tax at the time of purchase. The price displayed is the price you pay.
If you require a formal GST invoice for business purposes or personal accounting, please let our staff know at the time of purchase. We will provide a GST-compliant tax invoice with our business details, your name, the item purchased, the price, and the GST breakdown. Please request this at the time of purchase, as retroactively issuing formal GST invoices may not always be possible.
We believe in complete pricing transparency. At Punnagai Toy Store, the price you see is exactly the price you pay. We do not charge:
Gift wrapping, if requested, may carry a small additional charge depending on the packaging size and materials — this will always be disclosed to you before the service is carried out, so you can decide whether to proceed. No other charges apply.
If you are ever presented with an unexpected fee or charge that is not covered in this policy, please query it with our staff immediately. Transparency and trust are at the heart of how we run our business.
The security of your payment and financial information is of utmost importance to us. Here is how we protect you:
We will never request payment via unofficial channels such as personal bank account transfers, cryptocurrency, or gift card payments. If you receive any suspicious communication asking for payment to an unfamiliar account, please verify with us directly before proceeding.
We take all billing concerns seriously and aim to resolve any issues quickly and fairly. If you believe you have been incorrectly charged, have a query about a receipt, or have any other billing concern, please contact us within 7 days of your purchase.
Punnagai Toy Store
Mylapore, Chennai, Tamil Nadu, India
WhatsApp: +91 75501 32101 / +91 72994 61657
Email: contact@punnagaitoysfancy.in
Opening Hours: Mon–Sat 10AM–10PM | Sun 11AM–6PM
When contacting us about a billing issue, please provide your name, the date of purchase, the product(s) purchased, and a description of the concern. If possible, attach a photo of your receipt to help us investigate quickly.
We are committed to resolving all payment disputes fairly and efficiently. For UPI or card disputes that are not resolved directly with us, you may also raise a dispute through your bank or payment app. However, we encourage you to contact us first — most issues can be resolved quickly with a simple conversation.