Privacy & Cookies Policy

1. Introduction

Welcome to Punnagai Toy Store. We are a family-run toy retail shop located in Mylapore, Chennai, Tamil Nadu, India. Our mission is simple: to bring joy to children and families through quality toys, games, and educational play products. We understand that your privacy is important, and we are committed to handling any personal information you share with us responsibly, transparently, and securely.

This Privacy & Cookies Policy explains what personal information we collect when you browse our website (punnagaitoysfancy.in), contact us via WhatsApp or email, or interact with us in any way. It also describes how we use that information, who we share it with, and what rights you have regarding your data.

By using our website or contacting us through any channel, you agree to the practices described in this policy. If you do not agree with this policy, please do not use our website or share personal information with us. We may update this policy from time to time — the "Last updated" date at the top of this page will always reflect the most current version.

Punnagai Toy Store is the data controller for the personal information we collect about you. If you have any questions about this policy or how we handle your data, please contact us using the details in Section 8.

2. Information We Collect

We collect only the minimum information necessary to provide you with our services and to improve your experience. The information we collect includes:

2.1 Information You Provide to Us

When you contact us via WhatsApp (+91 75501 32101 / +91 72994 61657) or email (contact@punnagaitoysfancy.in) to pre-book a product, make an enquiry, or request customer support, you may provide us with:

• Your name
• Your phone number (automatically shared when you WhatsApp us)
• Your email address (if you email us)
• Details of the product(s) you are enquiring about or pre-booking
• Any other information you choose to include in your message

2.2 Information Collected Automatically

When you visit our website, certain technical information is collected automatically by our web hosting provider and analytics tools. This may include:

• Your IP address (anonymised where possible)
• The type of device and browser you are using
• The pages on our website you visit and how long you spend on each
• The website or link that referred you to our site
• General geographic location (country/city level, not precise location)

This data is collected in aggregate and is used only to understand how visitors use our website so we can improve it. We do not use this data to identify you personally.

2.3 Information We Do Not Collect

We do not collect, store, or process any payment card details. All card transactions, if applicable, are processed directly by our in-store point-of-sale system or trusted third-party payment processors. We also do not collect sensitive personal data such as national identification numbers, biometric data, or medical information.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• Order and Pre-Booking Management: To process your WhatsApp pre-booking requests, confirm product reservations, and notify you when your item is ready for collection at our store in Mylapore.
• Customer Service: To respond to your enquiries, resolve complaints, and provide after-sales support. If you report a defective product or request a return, we will use your contact information to follow up with you.
• Website Improvement: To analyse how visitors use our website in aggregate, identify popular products or pages, and improve navigation and content.
• Marketing Communications (with your consent only): If you have explicitly opted in to receive updates from us — for example, by asking to be kept informed about new arrivals or upcoming sales — we may send you occasional messages via WhatsApp or email. You can opt out at any time by replying "STOP" to any WhatsApp message or by emailing contact@punnagaitoysfancy.in.
• Legal Obligations: Where required by Indian law, we may retain records of transactions and communications for accounting, tax, or legal compliance purposes.

We will never use your personal information for purposes other than those described above without first seeking your explicit consent.

4. Cookies

Our website uses a small number of cookies to ensure the site functions correctly and to understand how it is used. A cookie is a small text file placed on your device when you visit a website. We do not use advertising or tracking cookies.

4.1 Types of Cookies We Use

• Strictly Necessary Cookies: These are essential for the website to function. They include cookies that remember items in your wishlist or browsing session. Without these cookies, some features of the website may not work correctly. These cookies do not require your consent.
• Functional Cookies: These remember your preferences (such as display settings) to improve your experience when you return to the site. They do not track your activity on other websites.
• Analytics Cookies (if used): We may use privacy-friendly analytics tools to understand aggregate traffic patterns — for example, which pages are most visited. Any analytics we use are configured to anonymise your IP address and do not share your data with third-party advertising platforms.

4.2 What We Do NOT Do with Cookies

We do not use cookies for targeted advertising. We do not place cookies from third-party advertising networks (such as Google Ads, Facebook Pixel, or similar). We do not track your browsing activity across other websites.

4.3 How to Manage Cookies

You can control and delete cookies through your browser settings at any time. Most browsers allow you to block or delete cookies. Please note that blocking strictly necessary cookies may affect the functionality of our website. For more information on managing cookies, visit www.allaboutcookies.org.

5. Data Sharing

Your privacy matters deeply to us. We will never sell, rent, or trade your personal information to any third party for their marketing or commercial purposes. We treat your data with the same care we give to selecting the toys on our shelves.

We may share your information only in the following very limited circumstances:

• Payment Processors: If you use a card or digital payment method in-store, your payment is processed by our point-of-sale provider or UPI payment network. These processors are bound by their own data protection obligations and do not share your data with us beyond confirmation of the transaction.
• Service Providers: We may use third-party service providers to help us operate our website (such as web hosting). These providers can only access your data to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Legal Requirements: We may disclose your information if required to do so by Indian law, court order, or governmental authority, or to protect the rights, property, or safety of Punnagai Toy Store, our customers, or others.

In all cases, we limit the information shared to what is strictly necessary for the specific purpose.

6. Data Security

We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, accidental loss, destruction, or disclosure.

Our website is served over HTTPS (secure, encrypted connection). WhatsApp communications are end-to-end encrypted by default. We limit access to personal information to only those staff members who need it to perform their job (such as processing your pre-booking request).

However, please be aware that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately using the details in Section 8.

We retain your personal data only for as long as it is necessary for the purposes it was collected — for example, order records may be kept for up to 3 years for accounting and legal purposes, after which they are securely deleted or anonymised.

7. Your Rights

You have certain rights regarding the personal information we hold about you. These include:

• Right to Access: You have the right to request a copy of the personal information we hold about you. We will provide this within a reasonable timeframe.
• Right to Correct: If any information we hold about you is inaccurate or incomplete, you have the right to ask us to correct it. Simply contact us via WhatsApp or email.
• Right to Delete: You may request that we delete personal information we hold about you where it is no longer necessary for us to hold it, or where you have withdrawn your consent. Note that we may need to retain certain information for legal or accounting purposes even after your request.
• Right to Withdraw Consent: Where we process your data on the basis of your consent (such as marketing messages), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to Object: You have the right to object to processing of your personal data where we rely on legitimate interests as our legal basis for processing.

To exercise any of these rights, please contact us using the details provided in Section 8. We will respond to all requests within 30 days. We may need to verify your identity before processing your request.

8. Contact Us for Privacy Concerns

If you have any questions, concerns, or requests regarding this Privacy & Cookies Policy or the way we handle your personal data, please don't hesitate to get in touch with us. We take all privacy-related matters seriously and will respond promptly.

We aim to respond to all enquiries within 2 working days. If you are not satisfied with our response, you have the right to raise a concern with the relevant data protection authority in India.

9. Changes to This Policy

We may update this Privacy & Cookies Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of our website or services after any changes are made constitutes your acceptance of the updated policy.

If we make changes that materially affect how we use your personal data, and where we have your contact details, we will make reasonable efforts to inform you directly (for example, via WhatsApp or email) before the changes take effect.