Return & Refunds Policy

1. Our Commitment

At Punnagai Toy Store, we want every single purchase to bring joy — to the child who receives it, and to the parent, grandparent, or friend who chose it with love. We carefully select every product in our store and stand behind the quality of what we sell.

We understand that sometimes a product may not be quite right — perhaps the age range isn't suitable, it arrives with an unexpected defect, or the child simply already has the same toy. In such situations, we want to make the process of returning or exchanging a product as straightforward and stress-free as possible.

This Return & Refunds Policy sets out when and how you can return a product purchased from Punnagai Toy Store, what we will offer in return, and how to go about it. We have designed this policy to be fair to both our customers and our small family business. If you are unsure whether your situation is covered, please reach out to us via WhatsApp before visiting the store — we're always happy to discuss.

This policy applies to all purchases made at our Mylapore, Chennai store. It should be read alongside our general Terms & Conditions and Sale Terms & Conditions.

2. Return Eligibility

We accept returns on eligible products within 7 days of the date of purchase. To be eligible for a return or exchange, the following conditions must all be met:

• Unused: The item must be unused and in the same condition that you received it. If it appears that the item has been played with, assembled, or used, we may decline the return.
• Original Packaging: The product must be in its original, undamaged packaging, with all parts, accessories, manuals, and components included. Items with damaged, torn, or missing packaging may not be accepted.
• Proof of Purchase: You must present your original receipt (paper or digital) from Punnagai Toy Store. Returns cannot be processed without proof of purchase.
• Within 7 Days: The return must be initiated within 7 calendar days of the purchase date as shown on your receipt.

Products that meet all of the above criteria are eligible for an exchange or store credit. Please see Section 6 for details on the refund options available.

We reserve the right to refuse a return if the product does not meet the above criteria, or if we have reason to believe the product was not purchased from our store.

3. Non-Returnable Items

For health, hygiene, and product-integrity reasons, certain categories of products cannot be returned or exchanged under any circumstances (unless they are defective — see Section 4). These non-returnable items include:

• Opened Board Games, Card Games, and Puzzles: Once the seal on a board game, card game, or puzzle has been broken, we are unable to accept a return. This is because we cannot resell an opened game or puzzle without being confident it has all its components intact and unused.
• Personalised or Customised Items: Any item that has been personalised, engraved, customised, or otherwise made to order specifically for you cannot be returned.
• Hygiene-Related Products: This includes items that come into contact with the body (such as plush toys that have been removed from packaging), play mats, bath toys, or similar products where hygiene is a concern once the packaging is opened.
• Consumable or Perishable Items: Art supplies that have been opened (paints, modelling clay, etc.), science kit chemicals, or any product that has a short shelf life once opened.
• Reduced and Clearance Items (at our discretion): Some heavily discounted clearance items may be sold as final sale. These will be clearly marked as non-returnable at the point of sale.
• Gift Cards: Gift cards and store credit vouchers cannot be returned for cash value.

If you are unsure whether a product is returnable before purchasing, please ask our staff in-store or contact us via WhatsApp — we are always happy to advise.

4. Defective / Damaged Products

We thoroughly check our stock for quality before it reaches our shelves; however, occasionally a manufacturing defect or transit damage may go undetected. If you discover that a product you have purchased from us is defective or damaged in a way that was not visible or disclosed at the time of purchase, we are committed to resolving this for you promptly.

How to Report a Defect

Please report any defect or damage within 48 hours of purchase (or within 48 hours of discovering the defect, if it was not immediately apparent). You can report it by:

• Visiting our store in Mylapore with the product, your receipt, and original packaging
• Sending us a WhatsApp message at +91 75501 32101 / +91 72994 61657 with a description and photo of the defect

What We Will Do

Upon receiving your report and assessing the defect (which may require you to bring the item in-store), we will offer one of the following resolutions:

• Full Replacement: We will exchange the defective item for an identical product in perfect condition, where stock is available.
• Store Credit: If a replacement is not available, we will offer full store credit to the value of the original purchase price, which you can use on any product in our store.
• Cash Refund: A cash refund for a defective product may be offered at the discretion of the store manager, particularly where neither replacement nor store credit is satisfactory.

Please note that defects caused by misuse, accidental damage, or normal wear and tear are not covered by this policy. This policy covers manufacturing defects only.

5. How to Return an Item

Returning an item to Punnagai Toy Store is a simple, in-person process. We do not currently offer a postal or courier return service — all returns must be brought to our store in Mylapore, Chennai.

Step-by-Step Return Process

1. Check Eligibility: Review the conditions in Section 2 to ensure your item qualifies for a return. If you're unsure, WhatsApp us first.
2. Contact Us (Recommended): Although not mandatory, we recommend sending us a WhatsApp message before visiting so we can confirm eligibility and have your return processed quickly when you arrive.
3. Visit the Store: Bring the item (unused, in original packaging), your original receipt, and all original accessories and components to our Mylapore store during opening hours.
4. Our Team Will Assist: A member of our staff will inspect the item and process your return. The whole process typically takes just a few minutes.
5. Receive Your Resolution: We'll process your exchange, store credit, or refund (as applicable) on the spot.

6. Refunds

We want to make things right for you, and we offer the following refund options depending on the circumstances of your return:

• Store Credit (Primary Option): In most cases, eligible returns will be processed as store credit to the full value of the purchase price. Store credit can be used toward any product in our store and does not expire. We believe this is the best way to ensure you still get a toy that brings joy.
• Exchange (Preferred for Defective Items): Where the item is defective and a replacement is available, a direct exchange for the same product is our preferred resolution.
• Cash Refund (At Manager's Discretion): Cash refunds are not automatically offered but may be granted at the discretion of the store manager — particularly in cases of defective products, genuine hardship, or where no suitable alternative is available. If you feel strongly that a cash refund is appropriate for your situation, please speak to our manager and we will consider your case fairly.

Refunds will be processed in the same payment method used for the original purchase where cash refunds are approved (i.e., cash returned for cash purchases, UPI transfer for UPI payments, etc.).

We do not offer partial refunds. Returns are processed for the full purchase price of the returned item.

7. Pre-Booked Items

If you pre-booked a product via our WhatsApp service but then decide, on arrival at the store, that you do not wish to purchase it, there is absolutely no penalty. Our pre-booking service is designed to be entirely risk-free — no deposit is taken, and you are under no obligation to buy a reserved item.

Simply let us know you will not be collecting — whether via WhatsApp before your visit, or in person at the store — and we will release the reservation without any issue. We appreciate being informed as early as possible so we can make the product available to other customers.

If you pre-book an item, visit the store to collect it, pay for it, and then subsequently decide you wish to return it, the standard return policy outlined in this document will apply from the date of purchase.

8. Contact Us

If you have any questions about our Return & Refunds Policy, or if you'd like to discuss a specific situation before visiting the store, please reach out to us. We aim to respond to all WhatsApp messages within a few hours during store hours.

Your satisfaction and trust in Punnagai Toy Store matter deeply to us. We treat every return or complaint as an opportunity to serve you better, and we are committed to resolving all issues with fairness, kindness, and efficiency.