Terms & Conditions

Last updated: December 2024

1. Acceptance of Terms

Please read these Terms & Conditions carefully before using the Punnagai Toy Store website or engaging with our services. By accessing or using our website at punnagaitoysfancy.in, browsing our product catalogue, contacting us via WhatsApp, or visiting our physical store, you agree to be bound by these Terms & Conditions in full.

If you do not agree with any part of these terms, you must not use our website or services. These Terms & Conditions apply to all visitors, users, and customers of Punnagai Toy Store. We reserve the right to amend these terms at any time without prior notice. Any changes will be reflected on this page with an updated "Last updated" date. Your continued use of our website or services after any amendments constitutes acceptance of the revised terms.

These Terms & Conditions should be read alongside our Privacy & Cookies Policy and our Returns Policy, which also govern your use of our services.

2. About Punnagai Toy Store

Punnagai Toy Store is an independent toy retail business located in Mylapore, Chennai, Tamil Nadu, India. We are a family-owned and operated store, dedicated to offering a carefully curated selection of toys, games, puzzles, educational kits, and gifts for children of all ages.

Our primary mode of business is in-store retail — customers are welcome to visit us at our Mylapore location during our opening hours to browse and purchase products. In addition to in-store shopping, we offer a convenient WhatsApp Pre-Booking Service that allows customers to reserve products in advance before visiting the store. This helps ensure that your desired item is set aside and ready for you when you arrive.

Our website serves as a digital showcase of our product catalogue, store information, and policies. While we strive to ensure that product information, pricing, and availability displayed on our website are accurate and up to date, the website is informational in nature and does not constitute an online shop with live inventory. For the most current stock availability and pricing, please contact us via WhatsApp or visit our store directly.

Store Location: Mylapore, Chennai, Tamil Nadu, India

Opening Hours: Monday–Saturday: 10:00 AM – 10:00 PM | Sunday: 11:00 AM – 6:00 PM

WhatsApp: +91 75501 32101 / +91 72994 61657

Email: contact@punnagaitoysfancy.in

3. Products & Availability

Punnagai Toy Store offers a wide range of products including, but not limited to: action figures, dolls, building sets, board games, puzzles, educational toys, outdoor play items, arts & crafts kits, and age-appropriate gifts for children from newborns through to teenagers.

All products displayed on our website are subject to availability. The fact that a product is displayed on our website does not guarantee that it is currently in stock at our store. Stock levels change frequently, and popular items may sell out quickly. We strongly recommend contacting us via WhatsApp before visiting the store to confirm availability, especially during peak seasons such as festivals, school holidays, and sale periods.

Product images displayed on our website are for illustrative purposes only. While we make every effort to display colours and details accurately, the actual product may differ slightly from the image shown due to factors such as monitor settings, photography lighting, and manufacturer changes. Packaging may also vary from what is shown.

We reserve the right to withdraw any product from sale at any time without prior notice. Where a product you have pre-booked becomes unavailable, we will contact you as soon as possible to offer an alternative or cancel the reservation.

4. Pricing

All prices displayed on the Punnagai Toy Store website are in Indian Rupees (₹) and are inclusive of all applicable taxes, including Goods and Services Tax (GST), unless otherwise stated. The price you see next to a product is the price you pay in-store for that product (subject to any promotions or discounts that may apply at the time of purchase).

Prices are subject to change without notice. We may update prices to reflect changes in our cost of goods, taxation, currency fluctuations, or market conditions. The price applicable to your purchase will be the price displayed at the time you visit the store and complete your transaction, which may differ from the price shown on the website if the website has not yet been updated.

We strive to ensure that pricing on our website is accurate; however, errors may occasionally occur. In the event of a pricing error, we reserve the right to correct the error and offer the product at the correct price. If a product is priced lower than its correct price due to an error, we will contact you before completing the sale.

Prices on our website are retail prices for individual items. Bulk or wholesale pricing is not available through our standard services. For large orders or bulk purchases, please contact us directly via WhatsApp to discuss arrangements.

5. Pre-Booking via WhatsApp

Our WhatsApp Pre-Booking Service allows you to reserve a product at Punnagai Toy Store before visiting us in-store. This is a complimentary service designed to save you time and ensure the product you want is available when you arrive.

How It Works

  1. Browse our catalogue on the website and identify the product you wish to purchase.
  2. Send us a WhatsApp message at +91 75501 32101 / +91 72994 61657 with the product name, your name, and your intended collection date and time.
  3. Our team will confirm availability and reserve the item for you. You will receive a confirmation message via WhatsApp.
  4. Visit the store within the reservation window to purchase the item.

Reservation Hold Period

Pre-booked items are held for a maximum of 48 hours from the time of confirmation. If you are unable to collect within this period, please let us know in advance. Unreserved collections after 48 hours may result in the reservation being released.

No Advance Payment Required

No deposit or advance payment is required to make a pre-booking. Payment is made in full at the time of collection in-store. This means your reservation carries no financial commitment — if you decide not to purchase, simply let us know and there is no penalty.

Pre-bookings are subject to product availability at the time of your request. We cannot guarantee reservations during extremely high-demand periods (such as major festival seasons) unless confirmed by our team.

6. In-Store Purchase

Customers are warmly welcomed to visit Punnagai Toy Store at our Mylapore, Chennai location during our opening hours. Our knowledgeable and friendly staff are happy to assist you in finding the right toy or gift for your child or loved one.

Products may be purchased directly in-store without any prior pre-booking. Payment can be made by cash, UPI (PhonePe, Google Pay, Paytm, BHIM), or debit/credit card. All transactions are completed in-store at the point of sale. Please refer to our Fees & Payment Policy for full details of accepted payment methods.

While we make every effort to ensure our in-store prices match those shown on our website, in-store prices are the definitive prices for any transaction. Receipts are provided for all purchases and should be retained for the purposes of returns or exchanges.

7. Intellectual Property

All content on the Punnagai Toy Store website — including but not limited to text, product descriptions, images, photographs, logos, graphics, page layouts, and the overall "look and feel" of the website — is the intellectual property of Punnagai Toy Store and/or its licensors, and is protected by applicable copyright, trademark, and intellectual property laws.

You may not reproduce, copy, distribute, publish, transmit, modify, create derivative works from, or in any way exploit any part of our website content without our prior written permission. You may view and print pages from our website for your own personal, non-commercial use only.

The Punnagai Toy Store name and logo are trademarks of Punnagai Toy Store. Nothing in these Terms & Conditions grants you any right or licence to use our trademarks. Unauthorised use of our name, logo, or branding is strictly prohibited.

Product images on our website may be subject to the intellectual property rights of the respective toy manufacturers and brands. We use such images with appropriate authorisation or under fair dealing provisions for the purpose of product representation.

8. Limitation of Liability

Punnagai Toy Store makes every reasonable effort to ensure that the information on our website is accurate, complete, and up to date. However, we do not warrant the accuracy, completeness, or timeliness of any information on the website. The website is provided "as is" without any representation or warranty of any kind, express or implied.

To the maximum extent permitted by applicable law, Punnagai Toy Store shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from:

  • Your use of, or inability to use, our website or services
  • Any errors or omissions in the content of our website
  • Any product purchased from us (liability is limited to the purchase price of the product)
  • Unauthorised access to or alteration of your data
  • Any third-party content or websites linked from our website

Nothing in these Terms & Conditions excludes or limits our liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable Indian law. Our products are sold in compliance with applicable Indian consumer protection laws, and your statutory rights are not affected by these terms.

9. Governing Law

These Terms & Conditions and any disputes arising from them shall be governed by and construed in accordance with the laws of India. Any legal proceedings relating to these terms shall be subject to the exclusive jurisdiction of the courts of Chennai, Tamil Nadu, India.

If any provision of these Terms & Conditions is found to be unlawful, void, or unenforceable for any reason, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

These Terms & Conditions constitute the entire agreement between you and Punnagai Toy Store with respect to your use of our website and services, and supersede all prior communications, proposals, and agreements between us relating to this subject matter.

10. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

Punnagai Toy Store

Mylapore, Chennai, Tamil Nadu, India

WhatsApp: +91 75501 32101 / +91 72994 61657

Email: contact@punnagaitoysfancy.in